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L’arrivée du social dans le portail intranet, projet de refonte ou évolution ?
Thomas Gennburg
@TomGenn [email protected]
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Introduction
Périmètres et fonctions
Projets liés
A quoi ça ressemble?
Quel plan?
Savoir qu’on a réussi
Agenda
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Introduction
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Definition
intranet ‘intrǝ ̩net
noun Computing
An internal web site that helps
employees get things done. *
*un site web interne qui aide les employés à atteindre leurs objectifs.
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Du design
Un site web interne avec…
Plus de
<logo>
Moins de
VS.
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L’intranet a évolué
Orientécommunication
Orientéservices
Orientécollaboration
Espacede travail
Fin 1990 2012 et au delàTemps
Effi
cie
nce
/ p
ert
ine
nce Hau
teFa
ible
Adapté du Forrester
1.0
1.5
2.0
Digital Workspace
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3 projets en un?
Portail Collaboration Social
Digital Workspace
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Périmètres et fonctions
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Pourquoi unifier?
Portail
Collaboration
Social
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Une vision
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Une autre vision
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LA cible
Innovation
RH
Contenu
Fichiers
Communication unifiée
Identification et annuaire
Données structurées
Groupes et communautés
Apprentissage
Processus Outils internes
Fil d’actualité et fonctions sociales
Participation et échanges
Documents
All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without prior written consent.
LA cible détaillée
Inn
ova
tio
nO
uti
ls in
tern
es
Co
nte
nu
Fich
iers
Co
mm
un
icat
ion
u
nif
iée
Iden
tifi
cati
on
et
ann
uai
re
Do
nn
ées
stru
ctu
rées
Gro
up
es e
t co
mm
un
auté
s
Ap
pre
nti
ssag
e
Pro
cess
us
RH
Authentification
Profilage Interactions
Recherche
Gestion des temps
Note de frais
Congés et absences
Communautés externes
Navigation
E-learning
Vidéos
Access & identité
Annuaire Rapports ad-hoc
Tableau de bord
Workflows
ERP / CRM / Finance
Décisionnel
Outils informatiques
Business services
Fil d
’act
ual
ité
et
fon
ctio
ns
soci
ales
Présence / chat
Web conference
Espaces Projets
Communautés
Wikis
News et articles
Pages
Fil d’actualité
Microblogging
Vote et likes
Sites d’équipes
Réservations de salles
Veille
Boite à idées
Concours
Profils enrichis
Annonces
Achats
Bureautique
Par
tici
pat
ion
et
éch
ange
s Forum
Sondages
Enquêtes
Do
cum
ents
Présentations
Calculs
Processeurs texte
Fichiers volumineux
GED et archivage
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Les fonctions « sociales »
Inn
ova
tio
nO
uti
ls in
tern
es
Co
nte
nu
Fich
iers
Co
mm
un
icat
ion
u
nif
iée
Iden
tifi
cati
on
et
ann
uai
re
Do
nn
ées
stru
ctu
rées
Gro
up
es e
t co
mm
un
auté
s
Ap
pre
nti
ssag
e
Pro
cess
us
RH
Authentification
Profilage Interactions
Recherche
Gestion des temps
Note de frais
Congés et absences
Communautés externes
Navigation
E-learning
Vidéos
Access & identité
Annuaire Rapports ad-hoc
Tableau de bord
Workflows
ERP / CRM / Finance
Décisionnel
Outils informatiques
Business services
Fil d
’act
ual
ité
et
fon
ctio
ns
soci
ales
Présence / chat
Web conference
Espaces Projets
Communautés
Wikis
News et articles
Pages
Fil d’actualité
Microblogging
Vote et likes
Sites d’équipes
Réservations de salles
Veille
Boite à idées
Concours
Profils enrichis
Annonces
Achats
Bureautique
Par
tici
pat
ion
et
éch
ange
s Forum
Sondages
Enquêtes
Do
cum
ents
Présentations
Calculs
Processeurs texte
Fichiers volumineux
GED et archivage
All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without prior written consent.
Projets liés
All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without prior written consent.
Innovation
RH
Contenu
Fichiers
Communication unifiée
Identification et annuaire
Données structurées
Groupes et communautés
Apprentissage
Processus Outils internes
Fil d’actualité et fonctions sociales
Participation et échanges
Documents
All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without prior written consent.
Les projets « collatéraux »
Innovation
RH
Contenu
Fichiers
Communication unifiée
Identification et annuaire
Données structurées
Groupes et communautés
Apprentissage
ProcessusOutils internes
Fil d’actualité et fonctions sociales
Participation et échanges
Documents
All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without prior written consent.
Exchange (mail)
Les projets « collatéraux »
Innovation
RH
Contenu
Fichiers
Communication unifiée
Identification et annuaire
Données structurées
Groupes et communautés
Apprentissage
ProcessusOutils internes
Fil d’actualité et fonctions sociales
Participation et échanges
Documents
ActiveDirectory
GED
SI Métiers
SI RH
Lync (UC)
OfficeYammer (RSE)
Recherche
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Focus UC
Présence au poste de travail et disponibilité selon agenda
Connecté au réseau
La « Présence » facilite l’engagement et la collaboration temps réel
Des fonctionnalités apparemment similaires mais différentes dans leurs définitions selon les produits.
Lync 2013 Yammer
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A quoi ça ressemble?
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La « compétition » sur la home page
Faut-il innover?
Design de la homepage
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Push ou abonnement ?
Social
Portail
NewType 3
NewType 2
NewType 2
Top News
Conversation
Derniers commentaires
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NON
OUI
Think mobile first?
Think user first!!!
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Responsive
Introducing Sogeti Social Intranet
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Quel plan?
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PRODUCTION
Sponsor et représentativité
Intranet
COMMUNICATION
MARKETING & VENTES
MANAGEMENT
RESSOURCESHUMAINES
ACHATS/ SUPPLY CHAIN
SUPPORTCLIENT
R&
DIN
NO
VA
TION
QUALITÉ & ENVIRONNEMENT
Je n’ai pas besoin d’un portail…
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Aller plus loin que des personae standards :
Maximiser l’effet personae
Jean-Marc Belleruche
Product Manager
Jean-Marc has 45 years, divorced, two children (Nationality French as was his wife)
He has a great knowledge of the company, since he has been working for 15 years, beginning with production, then was assigned to R&D to work on a recurrent problem (on production lines).
Now he is in charge of ACJ320 product : he has to collaborate frequently with marketing and communication department (events), sales, engineering
He’s managing a team of 12 peoples and has a personal assistant that is working with him since 4 years.
He has a engineer diploma at ENSIL specialized in Mechatronics. Jean-Marc is very proud of what he as achieved, since he was raised in the countryside in a poor family.
He’s completely dedicated to his job (that was the cause of the divorce, working late), travels a lot, has an iPad mostly used by his kids. He sees the new technologies (as social) as a good thing even he is a bit afraid of not being able to control them.
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Oui :
Non
Le RCE* est-il déployé?
*Réseau Collaboratif d’Entreprise
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Evolution en 4 modèles
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Evolution en 4 modèles
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L’abandon de la home page
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Votre point d’entrée préféré
Votre messagerie Outlook
Votre bureau Windows
Votre intranet SharePoint Votre moteur de recherche
Votre réseau Yammer
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Et sur mobile?
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Savoir qu’on a réussi
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Succès et mesures
Nombre de publications•
Réutilisation des documents•
Nombres d• ’idées
Nombre de réponses closes•
• …
Fréquence•
Portée («• social reach »)
Nombre de vues / téléchargement •
Nombre de recommandations•
• …
Portail Social
Portail Social
…Mais quel était votre objectif?
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Des outils… avec des utilisateurs?
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Projets risqués à forte 1. visibilité
Refonte à financer2.
Affirmation des choix3.
Rôle de la communication interne en évolution 4.
5. L’adoption du RCE, un enjeu parallele
Exemple de ce qui se fait sur le public6.
En conclusion
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Questions ?
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Tweetez, commentez les sessions et partagez vos impressions de la journée sur :
# CollabUEE
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