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BENI BATTAGLIA BB_1963@LIVE.COM I 408-417-6142 I SACRAMENTO, CA 95827 CUSTOMER SERVICE MANAGER Over the course of my 25+ year business career, beginning with my father’s house painting business to my post-college start as a Claims Adjuster, my talents led me to Sales. I started a scratch territory for a Fortune 500 company which exceeded sales in excess of 150% of budget after one year, achieving the Leaders Club Award. I have successfully managed a prominent Paint Store and owned my own Custom Painting Business. I have also succeeded in Customer Service, achieved World Class Certification, and was a Support Queue Supervisor resolving Escalated Calls. I participated in special projects, coaching customer service representatives and market research. My skill set ranges from hands on labor to corporate work to owning my own business and back, enabling me to not only multitask but understand the nuances of most phases of business. MS Office Suite Customer Service QuickBooks MS Outlook Management Proprietary Software MS Word Employee Training Budgeting MS PowerPoint Development and Human Resources MS Excel Leadership Sales Negotiation Conflict Resolution PROFESSIONAL EXPERIENCE Uber January 2014–Present Independent Contractor Driver (4.8 Star Rating), San Jose/Bay Area/Sacramento County, CA Pick up and deliver riders to and from destinations per online service. Provide customer service, load/unload luggage. Provide timely and efficient destination service. Use GPS or rider direction for successful delivery Call Center - Pest Control Company May 2015-June 2015 Temp Work Customer Service Manager (20 employees), Elk Grove, CA Implement Call Center procedures. Train customer service representatives. Take and resolve all escalated and cancel calls. Log and track all escalated and cancel calls. Supervise Customer Service Representatives Quality Control, Audit/Coaching BBB Complaints, Response/Resolution

Beni Battaglia Final 621 (1)

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Page 1: Beni Battaglia Final 621 (1)

BENI BATTAGLIA [email protected] I 408-417-6142 I SACRAMENTO, CA 95827

CUSTOMER SERVICE MANAGER

Over the course of my 25+ year business career, beginning with my father’s house painting business to my post-college start as a Claims Adjuster, my talents led me to Sales. I started a scratch territory for a Fortune 500 company which exceeded sales in excess of 150% of budget after one year, achieving the Leaders Club Award. I have successfully managed a prominent Paint Store and owned my own Custom Painting Business. I have also succeeded in Customer Service, achieved World Class Certification, and was a Support Queue Supervisor resolving Escalated Calls. I participated in special projects, coaching customer service representatives and market research. My skill set ranges from hands on labor to corporate work to owning my own business and back, enabling me to not only multitask but understand the nuances of most phases of business.

MS Office Suite Customer Service QuickBooks MS Outlook Management Proprietary Software MS Word Employee Training Budgeting MS PowerPoint Development and Human Resources MS Excel Leadership Sales Negotiation Conflict Resolution

PROFESSIONAL EXPERIENCE

Uber January 2014–Present

Independent Contractor Driver (4.8 Star Rating), San Jose/Bay Area/Sacramento County, CA

Pick up and deliver riders to and from destinations per online service. Provide customer service, load/unload luggage. Provide timely and efficient destination service. Use GPS or rider direction for successful delivery

Call Center - Pest Control Company May 2015-June 2015 Temp Work

Customer Service Manager (20 employees), Elk Grove, CA

Implement Call Center procedures. Train customer service representatives. Take and resolve all escalated and cancel calls. Log and track all escalated and cancel calls. Supervise Customer Service Representatives Quality Control, Audit/Coaching BBB Complaints, Response/Resolution

Page 2: Beni Battaglia Final 621 (1)

Call Center - VSP April 2010-January 2014

Support Queue Supervisor (400+ CSR 2 locations), Rancho Cordova, CA Dec 2013-January 2014 Escalated Supervisor level Calls Train SQ Representative Focus group Health Care Reform

Customer Service Representative (World Class 2011, 2012), Rancho Cordova, CA April 2010-Dec 2013 First Call Resolution – 90% success rate

Spectra Tone Paints December 2000-June 2002

Outside Sales Territory Bay Area CA Store Manager San Rafael, CA

GoldStar Painting June 1998-September 2008

Sole Proprietor Licensed Painting Contractor

Mercury Insurance September 1997-June 1998

Field Damage Appraiser Territory Bay Area

Sherwin Williams May 1993-August 1997

Outside Sales Representative (Scratch Territory) Redding, CA

CSAA AAA Insurance Nov 1988-Sep 1992

Claim Representative IV

EDUCATION

Bachelor of Science, Business Administration-Finance, 1991 • CSU Chico, Chico, CA