F. Lorraine Parker1394 Watercrest CircleLawrenceville, GA 30043Cell: 678 / 386-5330Email: flsidesparker@gmail.com______________________________________________________________________________

OBJECTIVE:To obtain a position within your firm thus enabling me to utilize my skills and develop career progression. I am a highly versatile and effective professional with impressive customer service, inside sales, sales management and administrative experience.

SUMMARY OF QUALIFICATIONS AND PROFESSIONAL SKILLS:

11 Years in Customer Service, 9 Years in Office Administration, 4 Years in Inside Sales 4 Years in Sales Management. Strong organizational and communication skills; proven interpersonal and public relation skills. Able to work independently and efficiently without supervision or prompting. Highly dependable with proven ability to multitask with strong detail orientation and accuracy. Able to utilize multiple systems and websites to accomplish tasks simultaneously. Expert in working in high volume, high pressure positions; thrive in roles that keep me constantly

busy and taking on new tasks/learning new skills; work very well under pressure while always keeping composure.

Consistent achiever of goals with strong ability to motivate associates to surpass all expectations. Able to effectively delegate tasks to other team members within the organization to ensure I have

efficiently managed my time. Expert in problem solving, able to provide a resolution to all those involved while notifying of the

impending issue. Proficient in using Salesforce.com and web-based ADP Portal to manage hours Proficient with Microsoft Office, Excel, Outlook, and Word, Ten Key, type 70 WPM and 9,000 KPM,

expert in internet navigation and resourcefulness.

PROFESSIONAL EXPERIENCE:Brook Furniture Rental, Inc. 5/11-5/15Insides Sales Executive/Corporate Services Manager

Assisted customers with preparation of their temporary furniture rental needs; this includes individuals with residential needs, insurance and corporate housing providers as well as nursing relocation and athletes.

Worked closely with vendors daily to ensure our customers’ needs are being met and that their customers (the end user) will be satisfied and comfortable.

Able to properly choose all items on rental to meet the customers' needs and wants both in function and style preference while staying within their budget.

Developed customer relationships and managed accounts (serviced out of Atlanta, GA) both locally and nationwide.

Assisted in development/expansion of 2 new markets; one with a physical distribution center in Jacksonville, FL and one that functioned out of Atlanta but delivered as far out as Charlotte, NC.

Assessed damaged items returned from temporary rentals, created damaged items reports and submitted with photographs to corporate office by saving all on shared server (within 48 business hours of time of pick up).

Serviced the showrooms' Clearance Center; sold previously rented items to the public at a significant discount; created daily and monthly reports, made cash/check deposits, generated monthly commission report for GM for corporate approval.

Expert in using the company’s internal Rental System, our customers’ logins as well as Salesforce.com; utilized both Salesforce.com as well as the ADP online Portal. Able to use and navigate multiple applications simultaneously.

Ordered and managed all office supplies and supplies for outside sales team – brochures, business cards, plaques, pens, etc.

Assisted General Manager with preparation and finalization of customer programs – including pricing, items within each of the three levels of product as well as the appearance of the programs (style, format, etc); created/revised all customer order forms and/or created online logins to use our portal for all requests.

Wrote multiple inside sales SOPs that would assist in future training; created reference sheets for each individual customer including specifics on preferences, pricing, billing, receiving of leases, etc.

Created individually customized program books for all customers to make ordering with Brook very simple.

Exemplified the company’s “Extreme Service” motto by always going above and beyond to satisfied the both the corporate/insurance housing providers' needs as well as their customers' needs.

American Shingle and Siding, Inc. 7/09-8/10Executive Assistant/Director of Corporate Support

Ordered all office supplies for American Shingle’s corporate office; set up all offices nation-wide (23 locations) with online ordering system; verified and approved all orders and invoices from vendor for accounting.

Ordered all apparel for American Shingle nation-wide; set up direct ship system from vendor to all offices; verified all invoices for accounting.

Coordinated all travel for all American Shingle associates nation-wide; set up contracts with Hertz, Enterprise and Best Western.

Key contact with property manager for building; managed security for suite; maintained keys and leases for all offices.

Managed over 100 prepaid company credit cards; managed funds in excess of $60,000 per month; verified all expense reports and receipts for all cards weekly and monthly.

Assisted in the writing and editing of policy and procedure manuals for multiple departments.

Cornetta Enterprises, Inc. 3/08-12/08Administrative Assistant

Provide administrative support to the CEO, Executive Assistant to the CEO and V.P. of Operations. Temporarily provided support as the Office Manager, supervising 5 employees; providing separation

notices to terminated employees, creating new hire packets and checking them for accuracy, answered multiple phone lines, maintained all office equipment.

Research and quotes for multiple projects. Created weekly schedules for all retail store locations. Provided support to clients and customers complaints, resolving the issues in a professional and

timely manner. Provided support to Operations as the liaison for stores (employee inquiries, hiring, human

resources, policy violations). Maintained and secured all employee files, created system for viewing said files including holding all

parties responsible. Managed all office supplies and supplies for office as well as magazines, brochures, business cards,

plaques, etc. Composed office memos and policies.

______________________________________________________________________________EDUCATION:North Cobb High School

-Diploma - College Prep with DistinctionKennesaw State University-Pursuing a degree -

-Major in English with Minor in Film StudiesProfessional References and 2015 Google Review available upon Request.