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QUESTIONNAIRE
Name
Age Lessthan20 21to30 31to45 46to60 61andabo
Profession
MonthlyIncome Lessthan5k 5kto10k 10kto15k 15kto20k 20kandab
Address
Tel./Mobileno.
1.Whichmobilephonenetworkareyouusingnow?
a.TataDoCoMo
b.Airtel
c.Idea
d.Vodafone
e.Aircel
f.Otherspleasespecify
2.Whichserviceareyouusingnow?
a.Postpaidb.Prepaid
3.Howlonghaveyoubeenusingyourpreferredmobilephonenetwork?
a.Lessthan6months
b.1yeartolessthan3years
c.3yearstolessthan5years
d.5yearsormore
4.whatisyouraveragemonthlybillamount?
A.Lessthan100
B.100TO300
C.300TO700
D.700TO1100
e.1100andmore
5.Pleaserankthefollowingactivitiesfrom1to5,putting1nexttoyourfavoritethroughto5foryourleastfavorite.___Network
___Services
___Plansandoffers
___Callrates
___Roamingcharges
6.Howsatisfiedareyouwithhowthesupportstaffresolvedyourmostrecentproblem?
a.Verysatisfied
b.Somewhatsatisfied
c.Neutral
d.Somewhatdissatisfied
e.Verydissatisfied
7.DoyouknowaboutMobileNumberPortability(MNP)?*
a.Yesb.No
8.Haveyouswitchedoperator?*i.e.haveyouusedmobilenumberportabilitytojoinanewserviceprovider?
a.Yesb.No
8.Afterswitchingtoyourpreferrednetwork,howhasyourexperiencebeen?Pleaserateonthefollowingscale.
1 2 3 4 5
Satisfied Dissatisfied
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9.IfgivenBetteroptionwouldyouliketoswitchtonewserviceproviderifYesthenwhatcouldbeyourexpectation
a.Betternetwork
b.Betteroffers
c.Brandimage.
d.Cheapercallrates
e.Transparentbilling
f.Betterroamingfacilities
g.Thelargenumberofsubscribersofanetwork
10.Ifyouhavenotswitchedoperator,doyouplantogopostpaidwhenyoujoinyourpreferredoperator?a.Yesb.No
11.DoyouagreethatMNPhasdrivenupcompetitionandoperatorshaveimprovedservicesasaresult?*
1 2 3 4 5
Agree------------------Disagree
12.Pleaserateyourlevelofagreementwiththefollowingstatementsonthegivegrid*
StronglyagreeSomewhat
agree
Undecided/Ne
utralSomewhatdisagree Stronglydisagr
MNPmaynotbeusedmuchinIndiabecauseretaininga
numberisoflittle
importancetoIndian
consumers.
MNPisnotfortheIndian
marketbecauseconsumers
areloyaltotheoperatorthey
havebeenwith.
13.AnySuggestiontopostpaidplansofferedbytheserviceprovider?
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