2011: Mercuri Urvalonce again declared best HR firm

in the Netherlands

For the second consecutive year, Mercuri Urval has been chosen as the best HR firm by the Incompany 100 survey, which looks for the best consultancy firms.

Customer satisfaction: 94% compared to an average of 83% in the industryWhen it comes to general customer satisfaction, Mercuri Urval is second to none (94% satisfied customers), but the firm is also number one in three out of four categories of the survey: Result, Service and Price. In addition, the firm came second in the area of Know-how. Out of the 16 underlying criteria, Mercuri Urval ended in first place 10 times, with a total average of 7.2.

ResultWe at Mercuri Urval are confident that our raison d’être lies in improving our customers‘ performance by providing them with sound advice regarding the recruitment, selection, development and deployment of personnel. We are proud to see that our customers recognise this and that they consider the results we deliver to be the best in the HR consultancy world. On all the Result criteria, we were awarded first place with an average of 7.3 in Quality of advice, Putting self-interest aside, Accuracy and Added value.

Know-how Customers value our knowledge of the industry and our professional knowledge (7.4). They are also positive about the visionary capacity of the organisation. Apparently, our customers value the future-oriented approach of linking organisational strategy on the one hand, with decisions about recruitment, development and the deployment of personnel on the other, always based on an understanding of the business of the customer.

Source: Incompany 100 / Blauw Research, 2011

Price The survey also puts us in top position with respect to price. Our customers rewarded not only our price/quality ratio, which is an essential criterion when it comes to services, but also the honesty of invoicing (7.4) with first place.

ServiceDe basic idea in Mercuri Urval’s work is that people determine the performance of an organisation. We therefore see recruitment as a strategic decision. This view is reinforced by the results of the survey. We are committed to long-term relationships with our customers. These relationships are built up and developed by our employees, who are valued for this with respective marks of 7.5 and 7.4 for communication and reliability. A great rating compared to 7.1 on both aspects in the industry.

The future To receive such a high appreciation in two successive years and in such a rapidly changing market is a real reward for our work. It is a great challenge for us to continue to live up to this recognition in the coming year. In a world where knowledge is accessible to everyone, where globalisation is expanding, where uncertainty is increasing, and where changes follow each other in quick succession, there is little room for error and half-baked decisions. That is why the importance of HRM is still growing, because now more than ever, people will be the deciding factor for success. Linking people to the organisation and to the strategy is therefore crucial.

Want to know more about this survey? Or about the services provided by Mercuri Urval? Call us on 033 45 01 400 or send an e-mail to wilma.buis@mercuriurval.com.

Source: Incompany 100 / Blauw research, 2011

Blauw Research carries out an extensive independent survey each year for the “Incompany Top 100 consultancy firms”,

which focuses on customer appreciation of consultancy in the Netherlands. Satisfaction is measured using 16 factors which

are divided into four main categories: Know-how (knowledge of the industry, professional knowledge, creativity, visionary

capacity), Price (price/quality, transparency of invoicing, honest invoicing), Service (work speed, communication contact

person, reliability contact person, feeling valued as a customer, solving acute problems) and Result (putting self-interest

aside, quality of advice, accuracy, added value).

Recruitment Solutions Board & Executive

Offices in 25 countries, active in 40 countriesThe Netherlands: Amersfoort - Capelle aan den IJssel - Eindhoven - Zwolle

Talent ManagementBusiness Transformation

www.mercuriurval.com