Victor M. Palma, Jr. 443-301-9021victor_palmajr@yahoo.com Elkton, MD

Profile

I am a Certified Project Management Professional with 15 years of general project manager experience as a military officer and five years in software and hardware. I have very strong skills as a communicator, interact well with teams, possess keen presentation skills and have a particular desire to help my employer succeed. I have three years of experience administering a HP/Unix Document Imaging system with 1100 users. I am familiar with the Systems Development Life Cycle through my years as a programmer/analyst. I am a very flexible and highly adaptable person. I am very familiar with the MS Office suite of applications including Excel, Word, PowerPoint, SharePoint and Access. Lastly, I am a highly organized administrator and manager.

Specific Accomplishments

Led highly complex project that transformed the career of over 1000 officers in the Air Force.o Required careful scheduling for all to complete training on time.o My key success factor in this project was regular communication with stakeholders.

Expertly allocated end of year “fallout money” to modernize office computers, printers, shredders, etc. Spent over $50,000 in one week period following strict government process.

Carefully monitored health of 139 communications units to ensure viability for mission.o Validated mission need for additional 60 full time positions across those units.

Areas of Expertise

Project Management

Carefully planned and implemented HW/SW upgrades to eliminate any customer impact. Utilized MS Project to coordinate various aspects of software projects. Interacted with customers to develop system requirements. Followed Systems Development Life Cycle processes to fully develop customer solutions. Ensured stakeholders were kept informed and listened to their concerns. Coordinated multiple complex Distinguished Visitor visits as an Air Force protocol officer. Led migration of 1000 communications officers to cyberspace officers--100% successful.

o Mentored other officers concerning their career options.o Answered multiple queries worldwide--authored international newsletter monthly.

System Administration

Provided 99.99% uptime in a production environment. Ensured system consistently patched with latest security patches. Effectively ensured hardware and optical drives operated at peak efficiency. Upgraded both hardware and software to most current versions. Administered user accounts, password resets, and assisted customers with access issues. Kept up to date with industry trends and made recommendations for changes.

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Administrative and Customer Service

Managed 88 Air National Guard communications units--ensured adequate resources. Administered area-specific MS SharePoint pages; developed new pages; managed users. Lauded for outstanding ability to keep members informed across all service components.

Professional Experience

United States Air Force, Nationwide 1999-2014Career Field Functional Manager – 3 yearsChief, Force Management Branch – 3 yearsStudent, Air University – 1 yearFunctional Area Manager – 3 yearsProtocol Officer – 3 yearsComputer Programmer/Analyst – 2 years

State of Washington, Olympia, WA 1990-1999System Administrator – 3 yearsComputer Programmer/Analyst – 6 years

Evergreen State College, Olympia, WA 1989-1990Student

Professional Dynamics, Seattle, WA 1984-1989Clerical Administrator – 3 yearsTranscriptionist – 2 years

Education

MS Space Studies, With Honors, American Military UniversityMS Military Operational Art and Science, Air UniversityBS Computer Science, The Evergreen State College

Certifications

PMP