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ABIGAIL R. MARQUARDT 736 Winters St. | Fort Worth, TX 76114 | 817-363-6060 | [email protected] OBJECTIVE To effectively carry out the work I am assigned in a proficient manner. SKILLS PROFILE - Customer service; maintaining a professional appearance and demeanor under high pressure and stressful situations. - Proficient in multi-tasking and attention to details. - Computer program experience; AIMsi POS System, MS Office Suite 2014 and earlier, QuickBooks Pro 2007 and earlier, Windows 8 and earlier, Outlook, Access, Publisher, Adobe Illustrator, Mac OS, ERP, Marel, Crystal Reports, Macola, MedCheck, K2. - Hard working, willing and able to perform what is required. - 9000+ KSPH 10Key - 85 WPM. EMPLOYMENT HISTORY Proof 2 Lead, Fan Cloth / Allgoods LLC January 2016 — June 2016 Fort Worth, TX - Managing a six day customer correspondence process; including phone calls, emails, and text messaging. - Processing multiple revisions to a custom catalog through product availability knowledge, design specifications, and customer preference. - Leading a team of four people by ensuring new proofs of custom catalogs are sent on time to the customer and emails are answered within 24-48 hr time frame. - Ensuring the customer is aware of what changes can/cannot be made to their items/ designs per production specifications and guidelines. - Maintaining an extensive spreadsheet of daily totals from the team, product availability, and a log of checked out paperwork. CSR / Admin Assistant, Fan Cloth / Allgoods LLC September 2014 — January 2016 Fort Worth, TX - Managing a shared inbox for 11 CSRs to process and respond to emails in a 24hr timeframe. - Handling many escalated phone calls from customers about order discrepancies, delays, and invoice errors in a professional and courteous manner. - Building and maintaining many extensive Excel spreadsheets for reports on orders, products, revised invoices, production errors, and customer call reasons. - Running production reports daily and adding the information to a daily spreadsheet. - Setting up templates and surveys for employees to evaluate their skills and needs throughout the customer service department.

Resumé of Abigail Marquardt

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Page 1: Resumé of Abigail Marquardt

A BI GA I L R. M A RQU A RD T 736 Winters St. | Fort Worth, TX 76114 | 817-363-6060 | [email protected]

OB JEC TI VE

To effectively carry out the work I am assigned in a proficient manner.

SKI L L S P R OFI L E

- Customer service; maintaining a professional appearance and demeanor under high pressure and stressful

situations.

- Proficient in multi-tasking and attention to details.

- Computer program experience; AIMsi POS System, MS Office Suite 2014 and earlier, QuickBooks Pro

2007 and earlier, Windows 8 and earlier, Outlook, Access, Publisher, Adobe Illustrator, Mac OS, ERP,

Marel, Crystal Reports, Macola, MedCheck, K2.

- Hard working, willing and able to perform what is required.

- 9000+ KSPH 10Key

- 85 WPM.

EM P L OY M EN T H I STOR Y

Proof 2 Lead, Fan Cloth / Allgoods LLC January 2016 — June 2016

Fort Worth, TX

- Managing a six day customer correspondence process; including phone calls, emails, and text messaging.

- Processing multiple revisions to a custom catalog through product availability knowledge, design

specifications, and customer preference.

- Leading a team of four people by ensuring new proofs of custom catalogs are sent on time to the

customer and emails are answered within 24-48 hr time frame.

- Ensuring the customer is aware of what changes can/cannot be made to their items/ designs per

production specifications and guidelines.

- Maintaining an extensive spreadsheet of daily totals from the team, product availability, and a log of

checked out paperwork.

CSR / Admin Assistant, Fan Cloth / Allgoods LLC September 2014 — January 2016

Fort Worth, TX

- Managing a shared inbox for 11 CSRs to process and respond to emails in a 24hr timeframe.

- Handling many escalated phone calls from customers about order discrepancies, delays, and invoice

errors in a professional and courteous manner.

- Building and maintaining many extensive Excel spreadsheets for reports on orders, products, revised

invoices, production errors, and customer call reasons.

- Running production reports daily and adding the information to a daily spreadsheet.

- Setting up templates and surveys for employees to evaluate their skills and needs throughout the

customer service department.

Page 2: Resumé of Abigail Marquardt

Customer Service Representative, Standard Meat Co. September 2013 — April 2014

Saginaw, TX

- Take customers orders by email or fax and input them into two different systems verifying that their

shipping information and items ordered are available.

- Conference call with Production and Shipping on when items will be made and how many orders we can

fill, if there are going to be shorts, alerting customers, and having a backorder plan ready.

- Heavy Data Entry from day to day and answering phone calls about ordering and / or picking up orders.

- Composing and processing bills of lading for shipping and receiving.

Bill Review Analyst, CorVel April 2013 — August 2013

Fort Worth, TX

- Receive medical bills and review them in a timely manner, then start data entry on itemized bills.

- Verify provider, patient information, and then proceed to input charges.

- Maintain a standard 1675 and above line count per day with a less than 1% error rate.

- Using my 9000+ KSPH 10 Key and 85+ WPM to accomplish this goal.

Team Lead / Manager, Party City March 2012 — February 2013

Burleson, TX

- Open and close store: Counting tills, making sure the deposit was accurate, putting the tills in the

registers.

- Answering emails and dealing with customer complaints, making sure each customer is taken care of.

- Working on Planograms and maintaining the store, accepting freight and stocking it properly.

- Packing up seasonal items correctly for the next season.

- Managing associates in an efficient way, giving them tasks to perform and following up on them.

- Taking district conference calls with other managers; communicating about new products coming out and

customer complaints in the district.

Sales Clerk / Technician, Lambs Music January 2009 — April 2010

Fort Worth, TX

- Worked hands-on with head tech Steve Lamb learning the trade of stringed instrument repairs.

- Learned basic diagnosing skills. Fulfilled basic repairs; restrings & tune, replace tuning key(s), make new

nut, install / re-install part(s), extensive body repairs and refinishing.

- Opened store with Office Manager in mornings and learned cash management and the general office

duties. Training on QuickBooks and Excel to keep track of cash and making spreadsheets for these

accounts.

R EFER EN C ES

STEVE LAMB | Lambs Music | 817-244-8600 | 8533 Camp Bowie W, Fort Worth, TX 76116

RUDY LONGORIA | Fan Cloth | 210-396-6445 | 4201 Cambridge Rd, Fort Worth, TX 76155

AMANDA LUMSDEN | Fan Cloth | 817-586-5039 | 4201 Cambridge Rd, Fort Worth, TX 76155