Strat 1 Framework & Questionnaire

8/7/2019 Strat 1 Framework & Questionnaire

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Joan Ann C. Balinggan

Strategic Management 1

Impacts of Social Responsibility on the Reputation of Benguet State University

Conceptual Framework:

Trust

Loyalty

H1 + H3 + H4 +

SocialReputation

H5 -ComplaintResponsibility H2 +

H6 -

Indifference

Hypothesis:

H1: CSR actions positively influence the trust of the local community in the organization.

H2: CSR actions positively impact the reputation of the company before the local community.

H3: Trust positively impacts the reputation of the company before the local community.

H4: Reputation positively influences the populations loyalty towards the company.

H5: Reputation has a negative impact on complaints with regard to the company.

H6: Reputation has a negative impact on the indifference of the local community regarding the

company.


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QUESTIONNAIRE

I am a student of the Masters Program in Business Administration of Saint Louis University, Baguio City. This questionnaire is

designed for the study of the Impacts of Social Responsibility on the Reputation of Benguet State University , which

required for this research as an integral part of our study.

It is highly appreciated of you to fill this two page questionnaire. I thank you in advance for your kind cooperation.

Sincerely,

Joan Ann C. Balinggan

Name:_________________________________________________________________________________________________ Age:____________________________

Address:______________________________________________________________________________________________________________________________________

Table A indicates the degree of on BSUs Social Responsibility to the employees, environment and to the community. Please

encircle the number that corresponds to your degree of agreement with the following statements.

A. Operation of the Social Responsibility (1-Strongly Disagree, 2-Disagree, 3. Agree, 4-Strongly Agree)1 BSU pays good salaries to its employees and has adequate benefits for its employees 1 2 3 4

2 BSU respects the rights of its employees 1 2 3 4

3

BSU is concerned about reducing the environmental impact of its activities to a

minimum 1 2 3 44 BSU supports environnemental protection actions 1 2 3 4

5 BSU worries about the security of communities that are near its operations 1 2 3 4

6 BSU permits the community to accompany its activities 1 2 3 4

7 BSU uses ethical advertising. BSUs advertising is honest and truthful 1 2 3 4

8 BSU worries about the quality of life in the communities near its operations 1 2 3 4

9 BSU has environmental programs that benefit the communities near its operations 1 2 3 4

10 BSU has educational programs that benefit the communities near its operations 1 2 3 4

11 BSU has health programs that benefit the communities near its operations 1 2 3 4

12 BSU sponsors cultural and sport activities in the communities near its operations 1 2 3 4

13 BSU helps conserve public areas in the communities where it acts 1 2 3 4

14 BSU develops social and environmental projects on its own 1 2 3 4

15

BSU allows its employees to work in local community social or environmental

projects 1 2 3 4

16 BSU is not involved in corrupt practices of politicians or state employees 1 2 3 4

Table B indicates the degree of agreement on BSUs operation on gaining the communitys trust. Please encircle the number

that corresponds to your degree of agreement with the following statements.

B. Operation of the Trust (1-Strongly Disagree, 2-Disagree, 3. Agree, 4-Strongly Agree)1 To achieve its objectives, BSU does fulfill its promises 1 2 3 4

2 To achieve its objectives, BSU acts in a bilateral manner, also thinking about society 1 2 3 4

3 To achieve its objectives, BSU makes decisions that benefit itself and the society 1 2 3 4

4 To achieve its objectives, BSU provide the facts in its advertising 1 2 3 4

5 I am able to trust BSUs relationship with society 1 2 3 4

6 I can trust that BSU does what is correct in its relationship with society 1 2 3 4

7 BSU is very righteous in its relationship with society 1 2 3 4


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Table C indicates the degree of agreement on BSUs Reputation in the community. Please encircle the number that

corresponds to your degree of agreement with the following statements.

C. Operation of the Reputation (1-Strongly Disagree, 2-Disagree, 3. Agree, 4-Strongly Agree)1 I have a good feeling about BSU 1 2 3 4

2 I admire and respect BSU 1 2 3 4

3 I trust BSU 1 2 3 4

4 BSU stands behind its products and services 1 2 3 4

5 BSU develop innovative products and services 1 2 3 4

6 BSU offers products and services that are a good value for the money 1 2 3 4

7 I consider BSU to be a positive force in the society 1 2 3 4

8 BSU has a clear vision for its future 1 2 3 4

9 BSU recognizes and takes advantage of market opportunities 1 2 3 4

10 BSU is well-managed 1 2 3 4

11 BSU looks like a good company to work for. 1 2 3 4

12 BSU looks like a good company that would have good employees 1 2 3 4

13 BSU support good causes 1 2 3 4

14 BSU is a environmentally responsibly company 1 2 3 4

15 BSU has a high standard in relationship with society 1 2 3 4

16 BSU has a strong record of profitability 1 2 3 4

17 BSU tends to outperform its competitors 1 2 3 4

Table D indicates the degree of on the communitys Loyalty to BSU. Please encircle the number that corresponds to your

degree of agreement with the following statements.

D. Operations of the Loyalty (1-Strongly Disagree, 2-Disagree, 3. Agree, 4-Strongly Agree)1 I say positive things about BSU to other people. 1 2 3 4

2 I recommend BSU to someone who seeks your advice 1 2 3 4

3 I encourage other people to do business with BSU 1 2 3 4

4 I support BSU in situations of conflict with some group or society organization 1 2 3 4

5 I recommend BSU as a good place to work. 1 2 3 4

Table E indicates the degree of agreement on the communitys complaints to BSU. Please encircle the number that

corresponds to your degree of agreement with the following statements.

E. Operations of the Complaint (1-Strongly Disagree, 2-Disagree, 3. Agree, 4-Strongly Agree)1

I will complain to other people if BSU causes problems to it, the city or the

neighborhood 1 2 3 4

2

I will complain to some organization, such as the Law or Press, if BSU causes problems

to it, the city or the neighborhood. 1 2 3 4

3

I will complain directly to BSU if it has caused problems to it, the city or the

neighborhood. 1 2 3 4

Table F indicates the degree of on the communitys indifference to BSU. Please encircle the number that corresponds to your

degree of agreement with the following statements.

F. Operations of the Indifference (1-Strongly Disagree, 2-Disagree, 3. Agree, 4-Strongly Agree)1

I will do nothing if BSU causes problems because I do not have time to deal with these

matters. 1 2 3 4

2

I will do nothing if BSU causes problems because I do not usually get involved with this

kind of issue 1 2 3 4

3

I will do nothing if BSU causes problems because I find it does not matter. The company

is always going to do what it wants. 1 2 3 4

THANK YOU VERY MUCH and GOD BLESS!

Documents

Strat 1 Framework & Questionnaire