The Crucial Dialogue Model

Crucial Dialogues are ‘daily’ applications of

CREATIVE INTERCHANGE

Model

The concept ‘model’ as used in ‘Crucial Dialogue Model’ means a simplified representation of [a part of] reality.

A model only describes the complex reality in a simplified way, and is therefor never ‘correct’.

Thus a model can continuously be improved, also ‘our’ model.

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Crucial Dialogue Model

Essentially, all models  are wrong, but some are useful

George E.P. Box British mathematician and

professor of statistics at the University of Wisconsin

Q: Why do I think my model is useful?A: Because it taught me a lot, even after I developed it. Just as another model I developed in the nineties: ‘The filtering Tower’.

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Model

Dialogue

DiaLogos; Dia means through ; Logos means “the word”; Peter Senge: “Flow of Meaning” ; Dialogue: “Flow of meaning in

words and images through the participants of this form of conversation”.

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Crucial Dialogue Model

What Makes a Dialogue Crucial?

According to Patterson et al. the ‘crucial’ dialogue should have following characteristics:

There is a problem; The insights regarding this problem are

substantial different The conclusion of the conversation is really

meaningful; Emotions are firing.

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Crucial Dialogue Model

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Crucial Dialogue Model is based on:

Creative InterchangeHenry Nelson Wieman(Man’s Ultimate Commitment)

Charles LeroyPalmgren(The Chicken Conspiracy &The Flight of the Eagle)

Crucial Dialogue Model

Facts, Observations, Objective Data

Feelings, Emotions,

Creative Tension

Beliefs, Suppositions, Expectations, Mindset,

Frame of Reference

Strategy, Resources, Approach, Action Plan

Commitment(PCCP)

Definition of Problem

Result:a

(temporary)Insight

Result:a

(temporary)Decision

LEARNING CHOOSING?

COMMUNICATION IMAGINATION

APPRECIATION TRANSFORMATION

REFLECTING DECIDING

Four phases of the ‘Lemniscate’ Crucial Dialogue Model

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The Crucial Dialogue Model: 4 Phases, 8 Basic Conditions & 16 Skills

Communication: Basic conditions: Trust and Openness Skills: Crucial Question, Advocacy and Inquiry, Non verbal

communication and Confirmed ParaphrasingAppreciation:

Basic conditions: Curiosity and Tolerance for Ambiguity Skills: Asking Questions, Finding Positives, Integrate

Differences and Use of Mental ModelsImagination:

Basic conditions: Connectivity and Creativity Skills: Reframing, Use of Analogies, Use of Metaphors and

4 Plusses and a WishTransformation:

Basic conditions: Tenacity and Interdependance Skills: Repetition & Evaluation, Feedback (PR & C), Dare

to Change and Process Awareness

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Crucial Dialogue Model

The Middle of the Crucial Dialogue Model?

In the middle of the Crucial Dialogue Model there is not only the question to be answered or the problem to be solved.In the middle you'll find too: those who will answer the question or the ‘problem’ owners AND solvers, with their:

Intrinsic worth (the head of the butterfly); Core values and qualities (the body of the

butterfly); Personal Purpose, Positive Intention and Personal

Commitment (the tail of the butterfly)

This leads to following ‘Butterfly’ diagram:

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Crucial Dialogue Model

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Crucial Dialogue Model

Crucial Dialogue Model … Butterfly