Memes, Metrics + Milestones

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Branding & the Educational LandscapeMEMES, METRICS + MILESTONESHOW WE PUT STUDENTS FIRST

Danielle Poupore Communications & Marketing SpecialistEmmelie De La Cruz Social Media Specialist

The single biggest problem in communication is the illusion that it has taken place.

George Bernard Shaw

Internal communication facilitates external communication

Shared goalsShared informationShared responsibility

bit.ly/JJCrequestTHOUGHTFUL PLANNING. STRATEGIC EXECUTION.

What do we want to say? Why do we want to say it?

Who will hear it?

1. What do we want to say?

You need to know _____.I want you to _____.What do you think about _____?Can you help me with _____? Thank you.

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2. Why do we want to say it?

To provide valueTo encourage participationTo acquire knowledge & understandingTo request assistanceTo show appreciationTo inspire

3. Who will hear it?

ColleaguesBossesEmployeesThe PublicSTUDENTS

Case Study: random acts of justiceWhat do we want to say? The John Jay College community cares about social justice.

Why do we want to say it? To encourage more people to participate in acts of kindness & justice; to cultivate a sense of pride in the community; to draw attention to thegood work our students, faculty & staff are doing in the world.

Who will hear it? The John Jay community students, faculty & staff; potential future community members; alumni; donors; general public

connecting

Know your audience.Know the John Jay Student Affairs voice.

Jaymie

Jaymie isFriendlyKnowledgeableResponsiveCheerfulProud to be at John JayFunRespectfulHelpfulApproachableInvolvedArticulate

College students in 2015

99% of undergraduate students own an internet-capable device.1

92% of these students own at least two devices. 1

38% use Twitter regularly.2

30% use Instagram regularly. 2

86% use Facebook regularly2 *but 25% of 13-17 year-olds left Facebook in 2014.3

59% of millennials surveyed said they get their news mainly from the internet.4

31% of all higher ed students have taken at least one course online. 4

1http://net.educause.edu/ir/library/pdf/ss14/ERS1406.pdf2http://www.globenewswire.com/news-release/2013/06/13/554002/10036312/en/Tech-Savvy-College-Students-Are-Gathering-Gadgets-Saying-Yes-to-Showrooming-and-Rejecting-Second-Screening.html3http://www.slideshare.net/sparksandhoney/generation-z-final-june-174http://www.uschamberfoundation.org/millennial-generation-research-review

WHERE THERE IS CHOICE, BRANDING IS NECESSARY.

SEMESTER IN REVIEW

Current Events

Followers1399 39%815 301%8117 14%Interactions & Engagement20.4K 3468 493%2828 80%

WHAT WAS EFFECTIVE?Current EventsCommunity ConversationsStudent Stories

WHAT WE LEARNEDThey want to be inspired, not promoted to.

You cant make your audience think its important because its important to you.19

COLLEGE IS AN EXPERIENCE

73% of students agreed or strongly agreed that they like to keep their academic & social lives separate.11http://net.educause.edu/ir/library/pdf/ss14/ERS1406.pdf

CONCLUSION:We need to offer something of value to their social lives, not just academic interests.

College = Experience

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HOW DO WE SUCCEED?Identifying and acknowledging purposeRooted in emotion, truth and valuesDelivering on the brand promiseShowcasing the brand personalityThriving in your niche

PROVIDING SUPPORTMonthly Strategy Check-InRelationship with Marketing and DevelopmentContent CreationProfessional Development

LOOKING FORWARDBuilding a brand rooted in social justice