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Agenda
• Introduction - Philippe Guénault, Directeur Commercial
• Présentation de cas d’usage - Henri Maré, Responsable Commercial Alfabet
• Témoignage de Crédit Suisse - Roland Christen, VP IT Architecture
• Démonstration, intégration et projet - Florian Canicas, Consultant
• Démarche d’implémentation – Lionel Vaturi, Co-fondateur, Natea Consulting
• Conclusion
• Questions / Réponses
• Cocktail
©2013 Software AG. All rights reserved.©2013 Software AG. All rights reserved.
Philippe Guénault
Directeur Commercial
Plus de 40 ans au service du succès de nos clients
Aider les entreprises dans leur transformation digitale
Utilisateurs
2+Développeurs
2.5+Millions
Millions
Clients
70%
Des 1000 plus grands comptes dans le monde
Carte d’identité
5,000Collaborateurs
1Md €Chiffre d’Affaires
COLLABORATIVE
PROCESS ANALYSIS
INTERGRATED
PORTFOLIO
MANAGEMENT
PROCESS
AUTOMATION
AND INTEGRATION
INTELLIGENT
BUSINESS OPERATIONS
AND BIG DATA
ALFABET
IT Planning and
Portfolio Management
ALFABET
Enterprise
Architecture
Management
WEBMETHODS
Integration
WEBMETHODS
Business Process
Management
APAMA
Analytics and Decisions
TERRACOTTA
In-Memory Data
Management
ARIS
Business Process
Analysis
ARIS
Governance, Risk
and Compliance
Management
* General Availability of Integration Live is planned for second half of 2014
Process Live Portfolios LiveAgileApps Live
Integration Live
Integrated IT Portfolio Analysis (IIPA) Applications
IIPA solutions help IT leaders link, monitor, analyze and
communicate their activities on a single portfolio-level
software platform, providing CIOs and other executives
with holistic views of the IT portfolio while IT plans and
executes in response to business and IT strategies
Magic Quadrant for Integrated IT Portfolio Analysis
Applications - Gartner, November 2014
Les clients Alfabet dans le monde
©2013 Software AG. All rights reserved.©2013 Software AG. All rights reserved.
Henri Maré
Responsable Commercial Alfabet
©2013 Software AG. All rights reserved.11 |
Coordinated transformation…
DemandsCapabilities
Applications
Technologies
Devices
Business
Architecture
Projects
Strategies
Budgets
Regulations
Risks
Finance &
Risk
©2013 Software AG. All rights reserved.12 |
Application manager:
Do you have a reliable system of record for all applications?
• With ownership and management processes in place• Showing which business functions and services that are provided • Which organizations, processes and business capabilities are supported• With portfolio analysis - using indicators such as cost, risk and user
satisfaction• Aligned with business - with governed application roadmaps and life cycles
©2013 Software AG. All rights reserved.13 |
Ensure that my application portfolio meets business expectations
©2013 Software AG. All rights reserved.14 |
Show who is using an application in how many business processes ?
©2013 Software AG. All rights reserved.15 |
Which technologies are supporting an applicationand how long ?
©2013 Software AG. All rights reserved.16 |
How much money do we spend for a single application ?
©2013 Software AG. All rights reserved.17 |
Project Management Office manager:
• Do you have business demands as input into the project planning process?
• Can these demands be prioritization within the business context?• Can you identify conflicts and overlaps in all demands?
• Do you have an inventory of projects and project proposals? • Grouped into portfolios with analysis on cost, business benefit and
alignment to business and IT strategy?• Is the to-be-delivered architecture defined and analyzed in the
project design phase? • Can you compare different IT scenarios for the project to choose the
best solution?
©2013 Software AG. All rights reserved.18 |
We know the business impact of our project portfolio
©2013 Software AG. All rights reserved.19 |
Which projects should we approve ?
©2013 Software AG. All rights reserved.20 |
What is the ROI and business case of the planned program?
©2013 Software AG. All rights reserved.21 |
Head of IT:
• Is the business you are serving understood? • Are business models, strategies, goals, capabilities and processes
expressed in common terms? • Do you have continuous transparency on your IT estate?• Do you have the ability to design and express strategic scenarios
and IT road maps for enabling business strategy• Are you doing this in a way that business can understand it and it is
used by all stakeholders for decision support?
©2013 Software AG. All rights reserved.22 |
We know what is important for the business and where to invest
©2013 Software AG. All rights reserved.23 |
Understanding which strategies are impacted by which projects
©2013 Software AG. All rights reserved.24 |
Cost driver analysis
©2013 Software AG. All rights reserved.25 |
Know what is the current/future state of architecture implementation
©2013 Software AG. All rights reserved.26 |
From isolated thinking to an integrated practice
From: working in silos an distrust in data – no common perspectiveon existing potentials and transformational needs. Uninformed decision making.
To: connecting the desks of all stakeholders of the IT value chain for high data quality, cost transparency and understanding business value. Planned transformation.
Establish practice
©2013 Software AG. All rights reserved.©2013 Software AG. All rights reserved.
Roland Christen
VP IT Architecture, Crédit Suisse
Alfabet @ Credit Suisse
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
Is this the latest Galaxydiscovered by the Hubble Telescope?
… NO – it’s an excerpt of an Information Flow Diagram
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 29
If this is a newly discovered artwork from Piet Mondrian?
… No – the tiles represent the number of associated Business Capabilities and allocated costs
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 30
3 Alfabet Implementation @ Credit Suisse
2 Motivation and Objectives for Alfabet
1 Credit Suisse Facts & Figures
Table of contents
4 Lessons Learned @ Credit Suisse
31
5 Alfabet Outlook for 2015 @ Credit Suisse
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
3 Alfabet Implementation @ Credit Suisse
2 Motivation and Objectives for Alfabet
1 Credit Suisse Facts & Figures
Table of contents
4 Lessons Learned @ Credit Suisse
32
5 Alfabet Outlook for 2015 @ Credit Suisse
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
Credit Suisse: an integrated global bank
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 33
Information TechnologyGlobal Footprint
8’594 employees in core Information Technology func tions
New YorkMain Business: Investment Banking
LondonMain Business: Investment Banking
ZurichMain Business: Private Banking, Private and Corporate Clients
RaleighNear-shore development center, primarily supporting NY
WroclawNear-shore center, primarily supporting EMEA and Switzerland
IndiaOutsourced and co-managedoff-shore center in different locations
SingaporeMainly serving fast growing markets of APAC region
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 34
Information Technology Facts and Figures
1 MW = Mega Watt2 MIPS = Million Instructions per Second
� 66’400 supported users in 550 locations
� 4 main hub Production – Disaster Recovery pairs of data centers consuming 14.1 MW1 of power
� Hardware
– 85’500 workstations/laptops
– 21’710 physical servers with more than 43 petabytes of storage
– 4 host/mainframe CPUs with 83’200 MIPS2 provided
� Software
– ~5’700 applications
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 35
3 Alfabet Implementation @ Credit Suisse
2 Motivation and Objectives for Alfabet
1 Credit Suisse Facts & Figures
Table of contents
4 Lessons Learned @ Credit Suisse
36
5 Alfabet Outlook for 2015 @ Credit Suisse
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
IT Architecture
The overall IT Architecture objectives are:
� Define and maintain Target Architecture
� Drive and support evolution of CS IT landscape towards Target Architecture
Ensure CS IT landscape is built on sound architecture supporting
evolving business requirements effectively and efficiently.
Our mission is to help Credit Suisse’s clients thrive by …
…understanding their needs and offering integrated solutions and services enabled by technology
…partnering with our business divisions to provide reliable and innovative solutions with a long-term and bank-wide perspective
…empowering our professionals and rewarding them for achieving excellence
IT Mission
Information TechnologyIT Mission & IT Architecture
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 37
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 38
CIOPB WM & ShS / IB
Chi
efA
rchi
tect
ApplicationDepartment Head
Operations
ApplicationDepartment Head
Finance
ApplicationDepartment Head
Risk
Department Architect& Team
Operations
Department Architect& TeamFinance
Department Architect& Team
Risk
FunctionalArchitecture
DataArchitecture
IntegrationArchitecture
SecurityArchitecture
TechnicalArchitecture
Central Architecture DecentralArchitecture
ApplicationDepartment Head
(…)
Department Architect& Team
(…)Architecture
Tools
(Banking) Operations
Finance
Risk
Information Technology
Legal & Compliance
HR & Communications
Private Banking &
Wealth Management
InvestmentBanking
Information TechnologyCentral Architecture with cross-departmental mandate
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 39
Governance, GUI, Processes
(1 FTE)
Tech Architecture,
Taxonomy
(1 FTE)
Information Architecture
GUI, Data Quality(1 FTE)
Development & Configuration,
Batch
(1 FTE)
Business Architecture,
Development & Configuration
(1FTE)
Data Distribution,Data Quality,
Wiki Help
(1 FTE)
Test Management
(0.25 FTE)
Production Support
1st & 2nd Level Support in Pune
Training & Support
(0.5 FTE)
CATI Consultants
CATI SoundingBoard
IT ArchitectureSTC
Architecture Tools
Alfabet
(1 FTE)
Information TechnologyAlfabet Team
CATI is the repository for describing, analyzing and planning the Credit Suisse IT landscape. The architectural vision with CATI is to provide one global, structured and organized platform which allows to � Illustrate product characteristics and dependencies;� Link applications to their infrastructure in order to show technology
footprint and standard adherence;� Plan target states to advance the enterprise strategically;� Demonstrate how IT is supporting business processes and � Identify redundancies of business functionality.
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
1 CATI = Continuous Architecture and Technology Improvements
Motivation and Objectives for Alfabet / CATI 1
40
3 Alfabet Implementation @ Credit Suisse
2 Motivation and Objectives for Alfabet
1 Credit Suisse Facts & Figures
Table of contents
4 Lessons Learned @ Credit Suisse
41
5 Alfabet Outlook for 2015 @ Credit Suisse
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 42
Alfabet Implementation @ Credit SuisseContinuous Architecture and Technology Improvements
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
GovernanceBusiness
Architecture
InformationArchitecture
Technical Architecture
43
Alfabet Implementation @ Credit SuisseArchitecture Focus Areas and supporting Use Cases
Technical Product
(Characteristics & Structure)
register new Tech.
Product
maintain & adjust Tech. Product
decommission Tech. Product
Process iDIFs
distribute data & reports
provide audit trail
display mapping to Global Service
Catalogue
change role &
responsibility(Handshake)
execute signoff
process
assess business criticality
display allocated
cost
control and mitigate criticality
issues define logical target state
mapping to business capability
mapping to technical
infrastructure
control and mitigate lifecycle
issues
drill down tophysical tech. component(s)
assign information
flow
define system of record a/o
golden source
assign business objects
link to implemented interface(s)
December 10, 2014 44Roland Christen, Credit Suisse, IT Architecture Tools
Mood
2008 2009 2010 2011 2012 2013 2014 20152007
CATI Health Check
CATI suffers frombad acceptance and
reputation
Functional Improvements
Prototyping &Evaluation
Functional Improvements
Technical Harmonization
(turn off3 former Tools)
Global Rollout
UsabilityImprovements
SW-Upgradeto 8.1
Re-launch
Simplification& Functional
Improvements insufficient adoption of
downstream systems
inadequateon-boarding
for handshake
Alfabet Implementation @ Credit SuisseMood Barometer
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
Alfabet Implementation @ Credit SuisseAchievements 2014
� CATI SW-Upgrade to 8.1 incl. implementation of new data quality framework and user-friendly workflow processes, Target Architecture prototype
� CATI functionality enhancements regarding: Search, Peripheral, Information Flow, new standard Business Capability Model (BCM), Project Portfolio Costs, Master ICTO
� CATI usability improvements with Factsheet, Decision Tree for new ICTO and/or APP objects, HelpWiki, simplified Signoff and Criticality workflow
45
3 Alfabet Implementation @ Credit Suisse
2 Motivation and Objectives for Alfabet
1 Credit Suisse Facts & Figures
Table of contents
4 Lessons Learned @ Credit Suisse
46
5 Alfabet Outlook for 2015 @ Credit Suisse
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
�Strong Governance is THE key success factorOnly strong and representative steering committee for CATI, committed architects and approved application owners and providers foster adequate management of the IT application portfolio as an IT asset.
�Underlying meta model is necessary foundationEasy to understand data and structure guide is required to provide clear guidance about model scope, taxonomy, definitions and rules.
�Legal requirements as catalyst for IT Application P ortfolio ManagementNecessary IT portfolio maintenance activities are often driven by regulatory requirements or to solve legal compliance issues.
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 47
Lessons Learned @ Credit Suisse 1/3
� Keep it simple and strive for tangible results with in 6 monthsAlthough Alfabet tool has the potential to provide more, simple solutions with tangible results within 6 month are highly recommended in order to motivate involved/impacted stakeholders and not to overburden the organization.
� Easy data access improves data quality and acceptan ceUser-friendly and easy data access (intuitive UI, comprehensive reports, make use of graphical reports and cockpit views) is essential for continuous data quality improvements and data acceptance.
� Alfabet hands-on trainings and onsite consultancy ma ttersAlfabet hands-on trainings and regular onsite consultation by very senior Alfabet consultant enabled the CATI team to an extraordinary performance.
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
Lessons Learned @ Credit Suisse 2/3
48
�Do not underestimate resistance to changeResistance to change can be relieved by engaging and involving governance bodies such as STC members and IT Architects as ambassadors for Enterprise Architecture in general and for the management of the IT Application Portfolio in particular.
�Use case(s) should trigger integration with surroun ding systemsInterfacing a system with Alfabet should have a clear purpose and/or use case and should not be data model driven.
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 49
Lessons Learned @ Credit Suisse 3/3
3 Alfabet Implementation @ Credit Suisse
2 Motivation and Objectives for Alfabet
1 Credit Suisse Facts & Figures
Table of contents
4 Lessons Learned @ Credit Suisse
50
5 Alfabet Outlook for 2015 @ Credit Suisse
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools
� SW-Upgrade to 9.7 (HTML) incl. implementation of standard public interface for data exchange.
� Roll-out of Target Architecture with standard Alfabet functionality aligned with relevant CS Target State Architecture Management processes.
� Implementation of new domain model CS Logical Target State (LTS).
� Renovation of existing Technical Architecture in order to show an adequate application specific technical footprint.
� Find synergies with additional systems and/or processes in order to better exploit possible Alfabet capabilities.
� Open up CATI for new focus areas such as Data Architecture (mapping of Business Objects and Data Stores) and Complexity measurement (Publication and Reports of indicative complexity ratings).
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 51
Alfabet Outlook for 2015Primary Focus Areas
� Alfabet provides the foundation for a holistic and common overview regarding the characteristics, dependencies, business support and technical footprint of an application in particular and for the IT landscape in general.
� Alfabet allows to detect redundancies or the lack of business functionality.
� Alfabet supports target-oriented life cycle management and the evolution of the IT landscape towards a strategic target state.
December 10, 2014Roland Christen, Credit Suisse, IT Architecture Tools 52
Alfabet Outlook for 2015Expected Added Values for IT and Business
Alfabet provides an inventory not only for documenting and monitoring but also for a sustainable steering and management of the relevant IT assets, in order words: for continuous architecture
and technology improvements.
©2013 Software AG. All rights reserved.©2013 Software AG. All rights reserved.
Florian CanicasConsultant, Software AG
©2013 Software AG. All rights reserved.54 |
Métier
Finance&
Risques
Architecture &
Opérationnels IT
Projets
La gestion intégrée de portefeuilles IT
alfabet Data Integration Framework
Costs
Budgets
Software Development
Business
Process
Models
CMDB / ITSM
UserLDAP
Demand/Project
Document Management
Intégration avec l‘écosystème en place
©2013 Software AG. All rights reserved. 56 |
Une approche intégrée
S o f t w a r e A G ' s E n t e r p r i s e A r c h i t e c t u r e P l a t f o r m s
A R I SD e s i g n S e r v e r
A L F A B E TR e p o s i t o r y
" S y s t e m s "
" P r o c e s s e s "
N a v i g u e r v e r s l e P r o c e s s u s
N a v i g u e r v e r s l e s y s t è m e
Gestion de la donnée
Navigation
Comprendre les priorités Métier
IT RISK & FINANCIAL
MANAGEMENT
IT PLANNING
ENTERPRISE
ARCHITECTURE
MANAGEMENT
BUSINESS
RELATIONSHIP
MANAGEMENT
Vision complète & Analyses
Définition & gestion du plan de transformation
Compréhension du contexte Financier & Risques
Gestion intégrée des portefeuilles IT
©2013 Software AG. All rights reserved.
Démonstration de l’outil
©2013 Software AG. All rights reserved.©2013 Software AG. All rights reserved.
Lionel Vaturi
Co fondateur, Natea Consulting
©2013 Software AG. All rights reserved.
Démarche d’implémentation
Scoping Customizing & Integration Roll Out
S1 S2 S3 S4 S5 S6 S7 S8
Système
prêt à l’utilisation
Définition SupportSystème
en production
Présentation
finale
Kick Off
Méthodologie et Concepts
Migration de données et saisie
Configuration et Ajustements
Test
Formation
Organisation et structuration
1er niveau de support
Support de formation
General ALFABET approach
Roll Out time line (ideal type work packages)
ALFABET
Rôles projet
SPONSORS
Définition de la solution avec pour but de faciliter la promotion et l‘adoption en interne.
Participants aux ateliers de
travail
Représentants des départements concernés par le projet pour une approche coordonnée.UrbanistesArchitectesGestionnaires projetsGestionnaires financier…
Définition des guideline pour les données de référence (métier ou IT) telles que Modèles des domaines, Processus, Organisation
Equipe IT
• Gestion des profiles utilisateurs, gestion des droits d‘accès à la donnée (types d‘indicateurs, types de rôles, types de coûts, etc…)
• Paramétrage et maintenance rapports, workflows et des liens avec les autres systèmes.
General ALFABET approach
Roll Out modular – functional (Tetris approach)
63
Gouvernance du portefeuille applicatif
Gestion de scénarios
Synchronisation du métier et de l’IT
Gouvernance du portefeuille technologique
Définition de projet et mise en production
Organisation A
Fonctionnalités
Corporate
Corporate
Planifié
Implémenté
Option
Gestion de la demande
Programme
de transition
Programme
de transition
Organisation E
Organisation E
Organisation E
Organisation E
Organisation E
Projet
Processus
Organisation D
Organisation D
Organisation B
Organisation B
Conclusion
Apports de la Solution
Un optimisation des dépenses d’exploitation (OPEX) pour dégager des capacités d’investissement
(CAPEX)
Une communication objective pour les échanges entre la DSI, les métiers, la
direction financière et le COMEX
Une vision intégrée des dimensions Architecture d’Entreprise, Projet, Métier, Finance
Un cockpit de pilotage dynamique du Shéma Directeur
Prochaines étapes possibles ?
• Présentations de la solution au sein de votre organisation
• Réalisation d’une démonstration personnalisée avec vos données (quelques jours)
• Définition d’un périmètre et première mise en œuvre de la solution (2 à 3 mois)
Mode « cloud » ou « On-premise »
Q & A